- One button searchable PDF creation
- Intelligent paper feed detection
- Blazing 20ppm color scanning
- 50-page Automatic Document Feeder (ADF)
- Comes with Adobe® Acrobat® 9 Standard
- AC cable,AC adapter and USB cable (2.0) included
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BookMan (Rancho Santa Margarita, CA)My old HP scanner (actually, it wasn't that old) died a few months ago and it was time for me to get a new one. I accidently came across the predecessor to the ScanScap S1500 (the S510) last week while I was having my taxes done and was amazed at the speed and compactness of it. My tax person also gave it glowing reviews. As I wasn't aware that Fujitsu manufactured scanners, I thought I'd do a little research which led me to reviews of the S510 here on Amazon. Rather amazingly, I was very surprised to find that the S510 had so many extraordinarily high reviews (something that I don't believe I come across too often, especially with items such as scanners). One of those reviews mentioned that a new model (this one - the S1500) had just been released by Fujitsu. After some more research (it wasn't yet listed on Amazon), I found that this scanner was available and that it had many new features. As it turns out, I was the "first kid on my block" to acquire one and I'm glad I did! This machine is incredible! The speed is absolutely blinding - an incredible 20 pages per minute but, because it scans both sides of a page at the same time, double sided documents scan at 40 PAGES PER MINUTE! Wow! As with previous models, this scanner is very small and appears to be well built: it's quite heavy for its small size and fits very nicely on my small computer desk. The scanning quality is equally spectacular - it scans up to 600 dpi in color, grayscale, and black and white and mine came with a good assortment of software (Adobe Acrobat 9, Rack2-Filer, and ABBYY FineReader). It scans documents beautifully! While I've been too busy scanning the billions of pieces of paper that have cluttered my life for years (this scanner will actually do that quickly and efficiently - something I've always just dreamed would be possible), I haven't yet tried to scan photos; I suspect that this scanner will do a good job but that another type of scanner would probably do better for archival purposes).
The only problems I've had were with Acrobat (I already have Acrobat 9 Pro on my computer) - I found that importing previously scanned documents into Rack2-filer were always listed in reverse order (ugh!) and Fujitsu tech support replicated the problem. They suggested, however, that I completely uninstall (not just repair) Acrobat and reinstall it. That did the job. BTW, I received great tech support from Fujitsu.
One interesting thing is that this scanner does not come with TWAIN drivers. Because of this, it is not possible to use it to the same extent as other scanners. Just the same, my reason for getting this scanner was to create .pdf files and this scanner does it like no other.
Overall, I'm thrilled with the Fujitsu S1500 - there is no question that it is the best one I've had (and I've had many) and is well worth the money (the S1500 is also the most expensive scanner I've ever purchased). I would recommend this to anyone who needs to scan documents.
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A Customer (USA)I bought this scanner encouraged by very enthusiastic reviews here on Amazon. On the basis of my first two months of using this scanner every few days, I would agree with many reviewers that it is an excellent scanner...if it works or until it works properly. I liked it so much. But after it started to scan distortedly, I received no real repair from Fujitsu.I feel very disappointed about Fujitsu technical support/repair services and decided to write a review, just to warn any potential buyer that they should not count on Fujitsu support if there is any problem with the scanner. I thought in a country like USA, Fujitsu would really do their best to keep the clients satisfied. (I am aware that other buyers might have had a better experience than mine with Fujitsu customer service). Here is my story. Two weeks ago I called technical support at Fujitsu. After 10 minutes of waiting I got through to an agent to whom I explained the issue of my malfunctioning scapsnap. 1/4 of a scanned text page is blurred and what is a straight line of words on my xerox copy looks later, after scanning, like a wave of words on the PDF, one word is higher one lower, just a like a wave on a storm ocean. It looks awful. Anyway, the agent asked me questions and I answered them. Then I emailed him a sample page to show the problem, the receipt etc. I received the case number and was allowed to send my two-month old unit for repair. The first agent confused my personal date which I exactly told him by phone and then additionally sent him by email. The second time I called Fujitsu customer service to correct the errors of the 1st agent, I waited 45 minutes and did not get through to any agent. They were busy. So I left a message and another agent called back 30 minutes later. He corrected my personal data. Then I needed to send a fax. I do not have one so I went to a place where there is one. Then packing. I packed the unit in the original box and I also put it in another, a little bigger box and wrapped in protective material, for additional protection in shipment. Everything took me almost half a day (including my time spent in UPS). Today I received my scansnap back. The additional box was dismissed or thrown away by repair services because my unit was shipped in the original box only and it does not look as good as it used to when I was sending it for repair. However, as for the so-called repair of this unit and Fujitsu technical support/repair, I found it the MOST FRUSTRATING EXPERIENCE with any technical support/repair services in 40 years of my life: half a day lost to be authorized to send this unit, plus $16.68 spent in UPS for shipment (never refunded), and now I got back the scanner without any note from the services about the problem. But when I started scanning I quickly understood why. The first scanned pages revealed the warranty claims of a customer do not mean much to Fujitsu repair services. They did ABSOLUTELY NOTHING. The same problem is visible on any scanned page. Big portions of scanned pages look blurred and distorted (wave effect). Only I know how disappointing and humiliating I feel, with all that time lost, not to mention $400 spent in August on this scanner.
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Rak Sanook "Beach Mav" (Santa Barbara, CA)Background information
Age of Reviewer: Geeky guy older than 40 and younger than 50 :)
Skill of Reviewer: Highly technically adept, also used the help of the IT department in my company and Fujitsu support.
System: Dell Laptop Precision M4400 Quad Core running Windows 7 64-bit
Review on: Installation and software for Windows 7 64-bit AND Fujitsu support.
NOT a review of the scanner itself -I never got it to work.
Hours spent trying to get the product to work: 15
Outcome: Returning the product today.
To sum it up briefly, this is not a finished product for Windows 7 64-bit. The drivers will not work on my dell laptop with Windows 7 64-bit after serious troubleshooting including support with Fujitsu Tech Support.
Previous to purchase I did due diligence and while I found blogs, reviews and forums that reported problems they also reported solutions.
Upon receiving product I spent about 6 hours on my own installing software, uninstalling and re-installing, updating drivers, reading forums, trying fixes.
I spend subsequently 2 hours with my company's IT manager trying to find problems.
Finally, over the period of a week, I spent about 7 hours with Fuijitsu technical support running different diagnosis and fixes. They were diligent (but poorly organized) and followed up but could not fix the problem either.
Pass on this one for now, seems a good product according to other reviews, maybe one day they will get it working for Windows 7 64-bit.
My review of Fujitsu support:
1) Wait times until you get someone on the phone reasonable: 5 to 10 minutes.
2) Diligent and nice tech support staff.
3) Poorly structured/managed as every new guy I had to show what had been done in the previous troubleshooting sessions (for a process that is going to last days, would it not make sense to assign only ONE person to the case?)
4) Not forthcoming with information regarding failures as they did not want to comment on problems widely reported in the web with the product.
5) Overall I was impressed by their degree of effort, they called back to my phone twice, which I consider impressive for a product in this price range.
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